Returns & Exchanges
At Glasshouse Fragrances, we want you to be completely satisfied with your scent experience. If you are not entirely happy with your purchase, we offer a 30-day return policy for unused items in their original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to return.
Print Your Label
Once your return request is approved, we will email you a prepaid shipping label to print and attach to your return package.
Pack Your Items
Carefully pack your fragrances in their original boxes and secure them in a shipping carton to ensure they arrive back to us safely and undamaged.
Receive Your Refund
After our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing